Big Rig World tries to provide the best customer service and keep you satisfied, however, returns do happen. Orders may be returned within 30 days of receipt.
- Orders may be returned within 30 days of receipt
- Shipping charges are not refundable
- All returns must have a valid RA number given to you by our customer service department
- All returns must be in new condition, uninstalled, and undamaged
- All returns must be in the same boxes and packaging, and must be in saleable condition
- Products that have been installed or modified will not be accepted
- Some products will be deemed “non-refundable” - you will be notified and required to authorize non-refundable orders before your order is placed in processing
- Special Order items and electronics are Non-refundable
Big Rig World has a 20% restocking fee that is applicable on every sale.
Big Rig World has simplified the return process:
- Contact your sales representative for a Return Authorization Number (RA)
- Ship your return to our facility
- Receive a credit within 48 hours of Big Rig World receiving and inspecting your return